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Applying Emotional Intelligence Shing-Fong Su At the same time theThe explosion of research on emotional intelligence (EI) in the past decade has provided increasing evidence that EI can be measured reliably and can be useful in predicting important outcomes, such as managerial effectiveness and relationship quality. Naturally, people are now asking, "So, how does one improve EI?". Applying Emotional Intelligencecollects the most important programs focused on that idea, and enquires of their originators, "What do