RPL Kit-BSB30215 Certificate III in Customer Engagement TAE Core units SITHCCC023 Use food

Core units SITHCCC023 Use food preparation equipment SITHCCC027 Prepare dishes using basic methods of cookery SITHCCC034 Work effectively in a commercial kitchen SITHKOP009 Clean kitchen premises and equipment SITXFSA005 Use hygienic practices for food safety SITXINV006 Receive

Core units FNSCUS403 Deliver a professional service to customers FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSRSK411 Apply risk management strategies to own work Elective units BSBOPS404 Implement customer service strategies FNSCRD401 Assess credit applications FNSCRD412 Establish and maintain appropriate security options for credit facilities FNSCRD513 Promote client understanding of the role and effective use of consumer credit FNSBNK411 Coordinate small business customer portfolios FNSBNK412 Align banking products with the needs of small business customers FNSBNK414 Promote mobile banking services If you require RPL Kits with comprehensive benchmarking

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict If you require RPL Kits with comprehensive benchmarking

repair and replace diesel engines in stationary and mobile plant MEM27020 Apply knowledge of large combustion engine operations to service and maintenance tasks MEM27023 Diagnose and rectify fieldbus circuits in mobile and stationary plant and equipment MSMENV272 Participate in environmentally sustainable work practices Elective units MEM05001 Perform manual soldering/desoldering – electrical/electronic components MEM05002 Perform high reliability soldering and desoldering MEM07005 Perform general machining MEM13002 Undertake work health and safety activities in the workplace MEM18003 Use tools for precision work MEM18005 Perform fault diagnosis

Core units AHCDRG301 Install drainage systems AHCLSC301 Set out site for construction works AHCLSC302 Construct landscape features using concrete AHCLSC303 Construct brick and/or block structures and features AHCLSC305 Construct stone structures and features AHCLSC306 Implement a paving project AHCLSC307 Implement a retaining wall project AHCPCM302 Provide information on plants and their culture AHCPGD301 Implement a plant establishment program AHCSOL303 Implement soil improvements for garden and turf areas AHCWHS301 Contribute to work health and safety processes Elective units AHCBIO303 Apply biosecurity measures AHCIRG347 Maintain pressurised irrigation systems AHCPCM303 Identify plant specimens AHCECR309 Conduct an ecological and cultural site inspection prior to works If you require RPL Kits with comprehensive benchmarking

RPL Kit-BSB30215 Certificate III in Customer Engagement TAE Core units SITHCCC023 Use foodOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information