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Dealing with Difficult People computer science They will love reading theAuthor(s): Brinkman, Rick, Kirschner, Rick Dealing with Difficult People provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive. Written by Doctors Rick Brinkman and Rick Kirschner, todays most respected authorities on the subject, this concise and results driven guide will tell you everything you need to know about: *