Unit 376 Choose Package:Delivery Pack and apply practical health and

and apply practical health and safety risk assessment in the workplace in line with regulations and industry good practice

hot and cold non-alcoholic drinks

Compliance obligations and business drivers for change

Gives an overview of the clauses in the standard

make café-style drinks

Unit 376 Choose Package:Delivery Pack and apply practical health andEmploy customer service techniques to accommodate customer behavioural styles in a workplace. This unit standard is for people who work, or plan to work, in a customer service environment. People credited with this unit standard are able to: describe and apply customer service techniques to accommodate customer behavioural styles, and evaluate the effectiveness of the techniques used.