Managed Support & Helpdesk (1st & 2nd Line) - UPS (Uninterruptible Power Supply) per UPS, per month) order0194600 Carry out Voice Re-injection Installation

Carry out Voice Re-injection Installation (VRI)

·         Antivirus definition and engine updates oversight

·         Configuration of mailbox settings including quotas

·         Recovery coordination following failure

·         Installation of required drivers or management software where applicable

Managed Support & Helpdesk (1st & 2nd Line) - UPS (Uninterruptible Power Supply) per UPS, per month) order0194600 Carry out Voice Re-injection InstallationPrerequisites Supported manufacturer UPS. UPS must be in vendor support and less than 5 years old unless battery replacement is separately agreed. Hardware should be covered by a valid manufacturer warranty. Appropriate load capacity and power connections available. Network or USB management interface where monitoring is required. Setup Physical connection and load validation. UPS management software or network card configuration where applicable.