Vocational Placement Kit-SITSS00035 Customer Service Management Skill Set New Unit-April 2024 Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace BSBMGT517 Manage operational plan SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXGLC001 Research and comply with regulatory requirements SITXHRM002 Roster staff SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITXFSA001 Use hygienic practices for food safety Group A SITHCCC020 Work effectively as a cook Group B SITHCCC001 Use food preparation equipment Group C SITHCCC003 Prepare and present sandwiches Group C SITHCCC006 Prepare appetisers and salads Group C SITHCCC007 Prepare stocks

present and debate ideas BSBCRT413 Collaborate in creative processes BSBESB301 Investigate business opportunities BSBESB302 Develop and present business proposals BSBESB303 Organise finances for new business ventures BSBESB304 Determine resource requirements for new business ventures If you require RPL Kits with comprehensive benchmarking

eggs and farinaceous dishes SITHCCC031 Prepare vegetarian and vegan dishes SITHCCC035 Prepare poultry dishes SITHCCC036 Prepare meat dishes SITHCCC037 Prepare seafood dishes SITHCCC041 Produce cakes

Units of competency AURETH004 Diagnose and repair traction motor speed control systems in battery electric vehicles AURETH005 Diagnose and repair high voltage traction motors in battery electric vehicles AURETH006 Diagnose and repair auxiliary motors and associated components in battery electric vehicles AURETH008 Diagnose and repair HVAC and rechargeable energy storage cooling systems in battery electric vehicle AURETH009 Diagnose and repair DC to DC converters in battery electric vehicles If you require RPL Kits with comprehensive benchmarking

Units of competency RIIWHS301D Conduct safety and health investigations RIIRIS402D Carry out the risk management process RIIWHS404D Implement and monitor health and hygiene management systems BSBWHS401 Implement and monitor WHS policies

Vocational Placement Kit-SITSS00035 Customer Service Management Skill Set New Unit-April 2024 Core units BSBDIV501 Manage diversityA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.