Faq’s

My Account & My Orders

What is ‘My Account’? How do I update my information?
It is easy to update your business.mkisan.net account and view your orders anytime through ‘My Account’. ‘My Account’ allows you complete control over your transactions:

  • Manage/edit your personal data like address, phone numbers, email IDs.
  • Change your password.
  • Track the status of your orders.

How do I know my order has been confirmed?
Once your order has been placed by you or an authorized agent, you will receive an email mentioning the order number. After receiving your order, business.mkisan.net begins processing it. You will also be notified when the item(s) are shipped, along with tracking details via email.

Can I order a product that is ‘Out of Stock’?
Unfortunately, products listed as ‘Out of Stock’ are not available for sale.

Shopping

Why do I see different prices for the same product?
A product could be listed at different prices by different sellers. This allows buyers to choose the best offer available on business.mkisan.net.

Is it necessary to have an account to shop on business.mkisan.net?
You can shop without creating an online account, but you will need to provide all necessary details when placing an order. However, having an account offers a personalized shopping experience and access to exclusive benefits.

Payments

How do I pay for a purchase?
Business.mkisan.net offers multiple payment methods, including:

  • Internet Banking.
  • Cash on Delivery (COD).
  • Credit/Debit Cards (Visa, MasterCard, Maestro, and American Express).

Are there any hidden charges when I make a purchase?
No, there are no hidden charges. The prices listed are final and inclusive of all taxes.

What is Cash on Delivery (COD)?
With COD, you can pay in cash at the time of delivery. The maximum order value for COD is Rs. 50,000.

Is it safe to use my credit/debit card on business.mkisan.net?
Yes, transactions are secured with 256-bit encryption technology to protect your details during payment processing.

How do I pay using a credit/debit card?
At checkout, provide your card number, expiry date, and CVV. You will then be redirected to the bank’s secure page for authentication.

Order Status

How do I check the current status of my orders?
Log in to your account and navigate to the ‘My Orders’ section to view the status of your orders.

What do the different order statuses mean?

  • Pending: Order placed but not shipped.
  • Rejected: Order rejected by the seller.
  • Deleted: Order canceled by you.
  • Payment Received: Order is being processed.
  • Shipped: Order is on its way.
  • Complete: Order delivered.
  • Return: Product returned by you.

When and how can I cancel an order?
You can cancel an order before it reaches the ‘Shipped’ status. Go to ‘My Orders’ and select the delete option for the respective order.

Shipping

What are the delivery charges?
Delivery charges are included in the product price.

What is the estimated delivery time?
Delivery times depend on the seller, product availability, and your location. Typically, items are delivered within the time specified on the product page.

Why does delivery time vary by seller?
Delivery times depend on product availability, geographic location, and courier partner schedules.

Does business.mkisan.net deliver internationally?
Currently, we do not deliver items internationally.

Returns & Cancellations

What is business.mkisan.net’s returns policy?
If you receive a product that is ‘low quality’ or ‘not as described,’ you can initiate a return within 7 days. Resolutions include replacement or refund.

When are returns not possible?
Returns are not supported if:

  • The return request is made outside the specified time frame.
  • The product has been used or tampered with.
  • The package is incomplete (missing tags, labels, or original packing).

How do I cancel an order?
Cancel the order online before it is shipped. Navigate to ‘My Orders’ and select the delete option.

How long will it take to process my cancellation request?
Cancellations are processed immediately.

Courier

How does the delivery process work?
All deliveries are scheduled through reputed couriers or India Post. Once shipped, tracking details will be provided.

How are items packaged?
Products follow standard packaging procedures to ensure safety during transit.

How can I track my order?
Use the tracking ID provided via email to monitor the shipment’s status.

For further assistance, contact us at: