Return Policy

Our Return, Replacement, and Refund Policy

At Agrixplor, customer satisfaction is our top priority. Please review the following policies carefully to ensure a smooth return, replacement, and refund process.

Return & Replacement Policy

Reporting a Return/Replacement

• Returns or replacements must be reported within 48 hours of receiving the order.

Unboxing Video Requirement

• An unboxing video is mandatory as proof for complaints about damaged, defective, or missing items.

Eligibility for Return/Replacement

Returns will be processed only if:

1. The product was not damaged while in your possession.
2. The product matches what was shipped and has not been tampered with.
3. The product is returned in its original condition, including the:
   • Brand/Manufacturer’s box.
   • MRP tag.
   • User manual.
   • Warranty card.
   • Accessories.

Damaged or Defective Items

• Report any damaged or defective items to Customer Service within 48 hours of delivery.
• The issue will be evaluated by the merchant before a decision is made.

Product Not as Expected

• If the product received differs from what is described or does not meet expectations, notify Customer Service within 24 hours of receipt.
• An investigation will be conducted, and an appropriate resolution will be provided.

Non-Eligible Cases for Return

• Returns for buyer’s remorse (e.g., ordering the wrong model, color, or product) will not be accepted.
• However, if a return is initiated, forwarding and return courier charges will be deducted from the refund.

Machines & Equipment

• Customers must follow the installation and usage instructions provided in the user manual.
• Agrixplor is not liable for damage or return if the manual’s instructions are not followed.
• For issues with machines or equipment, a technician may be arranged, and the resolution will be based on their report.

Misuse of Return Policy

• Accounts with excessive returns, cancellations, or refusals may be warned, suspended, or terminated at Agrixplor’s discretion.

Seed Germination Disclaimer

• Seed germination depends on various factors (soil quality, climate, fertilizers, watering, etc.). Agrixplor does not guarantee germination or harvest and does not provide refunds for seeds.

Live Plants Warranty

• Live plants depend on climatic conditions (air, soil, water, humidity, temperature). MKisan does not offer warranties or refunds for live plants.

Refund Policy

Refund for Order Cancellation

Before Shipping:

• A 3% payment gateway charge will be deducted.
• The remaining amount will be refunded to the original payment method within 7 working days.

After Shipping:

• A 3% payment gateway charge and forward + return courier charges will be deducted.
• Refunds will be processed within 7 working days after approval.

Refund for Returned Orders

1. For Damaged, Mismatched, or Non-Working Products:
   • Refunds will be initiated only after the product has been received and inspected at our origin location.
   • You will receive an email notification regarding the return’s approval or rejection.
2. For Customer-Initiated Returns:
   • Forward and return courier charges will be deducted from the refund.

Late or Missing Refunds

If you haven’t received your refund within the stipulated timeframe:

1. Check your bank account again.
2. Contact your credit card company (processing delays may occur).
3. Contact your bank (there may be a delay in posting the refund).
4. If you’ve completed these steps and still have not received your refund, contact us at complain@agrixplor

Refund Methods

Important Notes

1. All return/refund claims will be processed at Agrixplor‘s sole discretion.
2. Agrixplor reserves the right to amend or update this policy without prior notice. Customers are advised to review the policy periodically.

For Assistance

For any queries or concerns regarding returns, replacements, or refunds, please contact:

• Email: complain@agrixplor.com